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Interactive navigation is a tool that goes beyond the standard navigation of the integrated content (available in the report drop-down bar). New approach allowed to navigate in the two additional business dimensions of the PZU Group, i.e .:
  • strategy (insurance, health, investments, finances);
  • sustainable development (sales, employees, social responsibility, natural environment and ethics).
The above-mentioned areas were additionally supplemented with related GRI indicators, within each selected issue.
Human capital
Financial capital
Intellectual capital
Natural capital
Social capital
Policies
Health
Banks
Investments
Insurance
BUSINESS
PRACTICES
Capitals (IIRC)
Business

In the Chapter

CSR strategy (2017-2020)
Client at the center
Responsible sales
Cybersecurity
Human capital management
Working conditions
Employee development
Knowledge sharing
Diversity and respecting human rights
PZU Group’s social commitment
Improvement of living conditions in local communities
Direct and indirect impact on the natural environment
ESG risks
Whistleblowing System
Ethical foundations of doing business
Preventing corruption and conflicts of interest
Transaction security
Tax transparency
Cooperation with suppliers
Application of corporate governance rules
PZU's investor relations

GRIs

102-8 Information on employees and other workers
102-9 Description of the supply chain
102-11 Precautionary Principle or approach
102-12 External initiatives, externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses
102-15 Description of key impacts, opportunities and risks
102-16 Organization’s values, code of ethics, principles and norms of behavior
102-17 Mechanisms for advice and concerns about ethics; internal and external mechanisms making it possible to obtain advice regarding the behaviors in ethical and legal issues and issues associated with the organization’s integrity
102-20 Executive-level responsibility for environmental, social and corporate governance topics
102-41 Employees subject to collective bargaining agreements
103-2 Approach fto management and its components
103-3 Evaluation of the management approach
205-1 Operations assessed for risks related to corruption
205-2 Communication and training on anticorruption policies and procedures in the organization
205-3 Confirmed cases of corruption and actions taken
206-1 Legal steps taken against the organization for anti-competitive behavior, anti-trust, and monopoly practices
207-1 Approach to tax
207-2 Tax governance, control, and risk management
207-3 Stakeholder engagement and management of concerns related to tax
207-4 Country-by-country reporting
301-1 Raw materials/materials used by weight and volume
302-1 Energy consumption by the organization, taking into account the types of raw materials
302-4 Reduction of consumption of energy
303-5 Total water consumption by source
305-1 Total direct (Scope 1) gas emissions
305-2 Total energy indirect (Scope 2) greenhouse gas emissions)
305-3 Other indirect (Scope 3) greenhouse gas emissions
305-4 GHG emissions intensity
305-5 Reduction GHG emissions
307-1 Cash value of penalties and total number of non-financial sanctions for non-compliance with the law and/or regulations on environmental protection
401-1 New employee hires and employee turnover
404-1 Average number of hours of training per year per employee
404-2 Managerial skill development and continuing education programs supporting continuity of employment of employees and transition assistance programs
404-3 Percentage of employees receiving regular performance and career development reviews, by gender and employment category
403-2 Rate for injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities
405-1 Composition of supervisory bodies and employees broken down into employee groups by gender, age and other diversity factors
405-2 Ratio of basic salary and remuneration of women to men
406-1 Incidents of discrimination and corrective actions taken
417-1 Internal requirements for product and service information and labeling
417-2 Incidents of non-compliance with regulations and voluntary codes for product and service information labeling
417-3 Incidents of non-compliance with regulations and voluntary codes concerning marketing communications
418-1 Substantiated complaints regarding breaches of client privacy and data loss
419-1 Non-compliance with laws and regulations in the social and economic area
G4-FS13 Access points to sparsely populated areas that are less economically developed
G4-FS14 Initiatives undertaken to improve access to financial services for disfavored persons
G4-FS15 Policies for the fair design and sale of financial products and services
G4-FS16 Initiatives to enhance financial literacy by type of beneficiary

In the Chapter

Employee matters
Human capital management
Working conditions
Employee development
Knowledge sharing
Additional HR data
Diversity and respecting human rights

GRIs

102-8 Information on employees and other workers
102-41 Employees subject to collective bargaining agreements
103-2 Approach to management and its components
103-3 Evaluation of the management approach
401-1 New employee hires and employee turnover
403-2 Rate for injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities
404-1 Average number of hours of training per year per employee
404-2 Managerial skill development and continuing education programs supporting continuity of employment of employees and transition assistance programs
404-3 Percentage of employees receiving regular performance and career development reviews, by gender and employment category
405-1 Composition of supervisory bodies and employees broken down into employee groups by gender, age and other diversity factors
405-2 Ratio of basic salary and remuneration of women to men
406-1 Incidents of discrimination and corrective actions taken
419-1 Non-compliance with laws and regulations in the social and economic area
G4-FS14 Initiatives undertaken to improve access to financial services for disfavored persons
G4-FS16 Initiatives to enhance financial literacy by type of beneficiary

In the Chapter

About the Group
Financial effectiveness

List of GRIs

102-1 Name of the organization
102-2 Description of the organization’s activity, primary brands, products, and/or services
102-4 Location of organization’s headquarters
102-6 Markets served
102-7 Scale of the organization
201-1 Direct economic value generated and distributed (taking into account revenues, operating expenses, employee salaries, subsidies and other investments for communities, retained profits and disbursements for capital owners and state institutions)
G4-FS14 Initiatives undertaken to improve access to financial services for disfavored persons

In the Chapter

Business in the face of climate change
Direct and indirect impact on the natural environment

GRIs

102-12 External initiatives, externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses
103-2 Approach to management and its components
301-1 Raw materials/materials used by weight and volume
302-1 Energy consumption by the organization, taking into account the types of raw materials
302-4 Reduction of consumption of energy
303-5 Total water consumption by source
305-1 Total direct (Scope 1) gas emissions
305-2 Total energy indirect (Scope 2) greenhouse gas emissions)
305-3 Other indirect (Scope 3) greenhouse gas emissions
305-4 GHG emissions intensity
305-5 Reduction GHG emissions
307-1 Cash value of penalties and total number of non-financial sanctions for non-compliance with the law and/or regulations on environmental protection

In the Chapter

Client at the center
Innovations
Responsible sales
Cybersecurity

GRIs

102-15 Description of key impacts, opportunities and risks
103-2 Approach to management and its components
103-3 Evaluation of the management approach
417-1 Internal requirements for product and service information and labeling
417-2 Incidents of non-compliance with regulations and voluntary codes for product and service information labeling
417-3 Incidents of non-compliance with regulations and voluntary codes concerning marketing communications
418-1 Substantiated complaints regarding breaches of client privacy and data loss
G4-FS13 Access points to sparsely populated areas that are less economically developed
G4-FS14 Initiatives undertaken to improve access to financial services for disfavored persons
G4-FS15 Policies for the fair design and sale of financial products and services

In the Chapter

PZU Group’s social commitment
Medical care
Safety
Cultural patronage
Improvement of living conditions in local communities

GRIs

102-12 External initiatives, externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses
103-2 Approach to management and its components
103-3 Evaluation of the management approach

In the Chapter

Stakeholders
Contribution made by the market segments to the consolidated result
Polish and Baltic States insurance sector compared to Europe
Insurance
Non-life insurance (PZU, LINK4 and TUW PZUW)
Life insurance (PZU Życie)
Insurance (international operations)
About the Group
Financial effectiveness
Client at the center
Innovations
Responsible sales
Cybersecurity
Working conditions
Employee development
Knowledge sharing
Diversity and respecting human rights
Medical care
Safety
Improvement of living conditions in local communities
Business in the face of climate change
Direct and indirect impact on the natural environment
Risk appetite
PZU Group's risk profile
Reinsurance operations
Preventing corruption and conflicts of interest
Whistleblowing System
Transaction security
Cooperation with suppliers

GRIs

102-1 Name of the organization
102-2 Description of the organization’s activity, primary brands, products, and/or services
102-4 Location of organization’s headquarters
102-6 Markets served
102-7 Scale of the organization
102-9 Description of the supply chain
102-11 Precautionary Principle or approach
102-12 External initiatives, externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses
102-13 Membership in associations and organizations
102-15 Description of key impacts, opportunities and risks
102-17 Mechanisms for advice and concerns about ethics; internal and external mechanisms making it possible to obtain advice regarding the behaviors in ethical and legal issues and issues associated with the organization’s integrity
102-40 List of stakeholder groups engaged by the reporting organization
102-41 Employees subject to collective bargaining agreements
102-42 Basis for identification and selection ofstakeholders engaged by the organization
102-43 Approach to stakeholder engagement, including the frequency of engagement
102-44 Approach to stakeholder engagement, including the frequency of engagement
103-2 Approach to management and its components
103-3 Evaluation of the management approach
201-1 Direct economic value generated and distributed (taking into account revenues, operating expenses, employee salaries, subsidies and other investments for communities, retained profits and disbursements for capital owners and state institutions)
205-1 Operations assessed for risks related to corruption
205-2 Communication and training on anticorruption policies and procedures in the organization
205-3 Confirmed cases of corruption and actions taken
206-1 Legal steps taken against the organization for anti-competitive behavior, anti-trust, and monopoly practices
301-1 Raw materials/materials used by weight and volume
302-1 Energy consumption by the organization, taking into account the types of raw materials
302-4 Reduction of consumption of energy
303-5 Total water consumption by source
305-1 Total direct (Scope 1) gas emissions
305-2 Total energy indirect (Scope 2) greenhouse gas emissions)
305-3 Other indirect (Scope 3) greenhouse gas emissions
305-4 GHG emissions intensity
305-5 Reduction GHG emissions
307-1 Cash value of penalties and total number of non-financial sanctions for non-compliance with the law and/or regulations on environmental protection
403-2 Rate for injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities
404-1 Average number of hours of training per year per employee
404-2 Managerial skill development and continuing education programs supporting continuity of employment of employees and transition assistance programs
404-3 Percentage of employees receiving regular performance and career development reviews, by gender and employment category
405-1 Composition of supervisory bodies and employees broken down into employee groups by gender, age and other diversity factors
406-1 Incidents of discrimination and corrective actions taken
417-1 Internal requirements for product and service information and labeling
417-2 Incidents of non-compliance with regulations and voluntary codes for product and service information labeling
417-3 Incidents of non-compliance with regulations and voluntary codes concerning marketing communications
418-1 Substantiated complaints regarding breaches of client privacy and data loss
419-1 Non-compliance with laws and regulations in the social and economic area
G4-FS13 Access points to sparsely populated areas that are less economically developed
G4-FS14 Initiatives undertaken to improve access to financial services for disfavored persons
G4-FS15 Policies for the fair design and sale of financial products and services
G4-FS16 Initiatives to enhance financial literacy by type of beneficiary

In the Chapter

Contribution made by the market segments to the consolidated result
Polish banking sector compared to Europe
Banking and strategic partnerships
Banking (Bank Pekao, Alior Bank)
About the Group
Client at the center
Innovations
Responsible sales
Working conditions
Employee development
Diversity and respecting human rights
PZU Group’s social commitment
Improvement of living conditions in local communities
Business in the face of climate change
Direct and indirect impact on the natural environment
Risk appetite
PZU Group's risk profile
Capital management
Ethical foundations of doing business
Preventing corruption and conflicts of interest
Whistleblowing System
Transaction security
Cooperation with suppliers
Banking sector on the Warsaw Stock Exchange

GRIs

102-1 Name of the organization
102-2 Description of the organization’s activity, primary brands, products, and/or services
102-4 Location of organization’s headquarters
102-6 Markets served
102-7 Scale of the organization
102-9 Description of the supply chain
102-11 Precautionary Principle or approach
102-12 External initiatives, externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses
102-15 Description of key impacts, opportunities and risks
102-16 Organization’s values, code of ethics, principles and norms of behavior
102-17 Mechanisms for advice and concerns about ethics; internal and external mechanisms making it possible to obtain advice regarding the behaviors in ethical and legal issues and issues associated with the organization’s integrity
102-41 Employees subject to collective bargaining agreements
103-2 Approach to management and its components
103-3 Evaluation of the management approach
205-1 Operations assessed for risks related to corruption
205-2 Communication and training on anticorruption policies and procedures in the organization
205-3 Confirmed cases of corruption and actions taken
206-1 Legal steps taken against the organization for anti-competitive behavior, anti-trust, and monopoly practices
301-1 Raw materials/materials used by weight and volume
302-1 Zużycie energii przez organizację z uwzględnieniem rodzaju surowców
302-4 Reduction of consumption of energy
303-5 Total water consumption by source
305-1 Total direct (Scope 1) gas emissions
305-2 Total energy indirect (Scope 2) greenhouse gas emissions)
305-3 Other indirect (Scope 3) greenhouse gas emissions
305-4 GHG emissions intensity
305-5 Reduction GHG emissions
307-1 Cash value of penalties and total number of non-financial sanctions for non-compliance with the law and/or regulations on environmental protection
403-2 Wskaźnik urazów, chorób zawodowych, dni straconych oraz nieobecności w pracy oraz liczba wypadków śmiertelnych związanych z pracą
404-1 Średnia liczba godzin szkoleniowych w roku przypadających na pracownika
404-3 Odsetek pracowników podlegających regularnym ocenom jakości pracy i przeglądom rozwoju kariery zawodowej, według płci i kategorii zatrudnienia
404-2 Managerial skill development and continuing education programs supporting continuity of employment of employees and transition assistance programs
405-1 Composition of supervisory bodies and employees broken down into employee groups by gender, age and other diversity factors
406-1 Incidents of discrimination and corrective actions taken
417-1 Wymogi wewnętrzne w zakresie oznakowania produktów i usług oraz informacji na ich temat
417-2 Przypadki niezgodności z regulacjami oraz dobrowolnymi kodeksami dotyczącymi oznakowania produktów i usług oraz informacji na ich temat
417-3 Przypadki niezgodności z regulacjami i dobrowolnymi kodeksami dotyczącymi komunikacji marketingowej
419-1 Niezgodność z przepisami prawa i regulacjami społeczno-ekonomicznymi
G4-FS13 Access points to sparsely populated areas that are less economically developed
G4-FS14 Initiatives undertaken to improve access to financial services for disfavored persons
G4-FS15 Policies for the fair design and sale of financial products and services

In the Chapter

Contribution made by the market segments to the consolidated result
Situation on the financial markets
Investments
Investments (PZU TFI)
Investments (PTE PZU)
Banking (Bank Pekao, Alior Bank)
Client at the center
Working conditions
Diversity and respecting human rights
PZU Group's risk profile
ESG risks
Transaction security

GRIs

102-15 Description of key impacts, opportunities and risks
102-41 Employees subject to collective bargaining agreements
103-2 Approach to management and its components
103-3 Evaluation of the management approach
206-1 Legal steps taken against the organization for anti-competitive behavior, anti-trust, and monopoly practices
403-2 Rate for injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities
405-1 Composition of supervisory bodies and employees broken down into employee groups by gender, age and other diversity factors
406-1 Incidents of discrimination and corrective actions taken
419-1 Non-compliance with laws and regulations in the social and economic area
G4-FS14 Initiatives undertaken to improve access to financial services for disfavored persons

In the Chapter

Health
Health (health companies)
About the Group
Client at the center
Innovations
Working conditions
Diversity and respecting human rights
Employee development
Medical care
Direct and indirect impact on the natural environment
Whistleblowing System

GRIs

102-1 Name of the organization
102-2 Description of the organization’s activity, primary brands, products, and/or services
102-4 Location of organization’s headquarters
102-6 Markets served
102-7 Scale of the organization
102-15 Description of key impacts, opportunities and risks
102-17 Mechanisms for advice and concerns about ethics; internal and external mechanisms making it possible to obtain advice regarding the behaviors in ethical and legal issues and issues associated with the organization’s integrity
102-41 Employees subject to collective bargaining agreements
103-2 Approach to management and its components
103-3 Evaluation of the management approach
301-1 Raw materials/materials used by weight and volume
302-1 Energy consumption by the organization, taking into account the types of raw materials
302-4 Reduction of consumption of energy
303-5 Total water consumption by source
305-1 Total direct (Scope 1) gas emissions
305-2 Total energy indirect (Scope 2) greenhouse gas emissions)
305-3 Other indirect (Scope 3) greenhouse gas emissions
305-4 GHG emissions intensity
305-5 Reduction GHG emissions
307-1 Cash value of penalties and total number of non-financial sanctions for non-compliance with the law and/or regulations on environmental protection
403-2 Rate for injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities
404-1 Average number of hours of training per year per employee
404-2 Managerial skill development and continuing education programs supporting continuity of employment of employees and transition assistance programs
404-3 Percentage of employees receiving regular performance and career development reviews, by gender and employment category
405-1 Composition of supervisory bodies and employees broken down into employee groups by gender, age and other diversity factors
406-1 Incidents of discrimination and corrective actions taken
419-1 Non-compliance with laws and regulations in the social and economic area
G4-FS14 Initiatives undertaken to improve access to financial services for disfavored persons

In the Chapter

Operating model
Stakeholders
About the Group
Financial effectiveness
Client at the center
Innovations
Responsible sales
Cybersecurity
Working conditions
Employee development
Knowledge sharing
Diversity and respecting human rights
PZU Group’s social commitment
Medical care
Safety
Improvement of living conditions in local communities
Business in the face of climate change
Direct and indirect impact on the natural environment
ESG risks
Ethical foundations of doing business
Preventing corruption and conflicts of interest
Whistleblowing System
Transaction security
Cooperation with suppliers

GRIs

102-1 Name of the organization
102-2 Description of the organization’s activity, primary brands, products, and/or services
102-4 Location of organization’s headquarters
102-6 Markets served
102-7 Scale of the organization
102-9 Description of the supply chain
102-11 Precautionary Principle or approach
102-12 External initiatives, externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses
102-13 Membership in associations and organizations
102-15 Description of key impacts, opportunities and risks
102-16 Organization’s values, code of ethics, principles and norms of behavior
102-17 Mechanisms for advice and concerns about ethics; internal and external mechanisms making it possible to obtain advice regarding the behaviors in ethical and legal issues and issues associated with the organization’s integrity
102-40 List of stakeholder groups engaged by the reporting organization
102-41 Employees subject to collective bargaining agreements
102-42 Basis for identification and selection ofstakeholders engaged by the organization
102-43 Approach to stakeholder engagement, including the frequency of engagement
102-44 Approach to stakeholder engagement, including the frequency of engagement
103-2 Approach to management and its components
103-3 Evaluation of the management approach
201-1 Direct economic value generated and distributed (taking into account revenues, operating expenses, employee salaries, subsidies and other investments for communities, retained profits and disbursements for capital owners and state institutions)
205-1 Operations assessed for risks related to corruption
205-2 Communication and training on anticorruption policies and procedures in the organization
205-3 Confirmed cases of corruption and actions taken
206-1 Legal steps taken against the organization for anti-competitive behavior, anti-trust, and monopoly practices
301-1 Raw materials/materials used by weight and volume
302-1 Energy consumption by the organization, taking into account the types of raw materials
302-4 Reduction of consumption of energy
303-5 Total water consumption by source
305-1 Total direct (Scope 1) gas emissions
305-2 Total energy indirect (Scope 2) greenhouse gas emissions)
305-3 Other indirect (Scope 3) greenhouse gas emissions
305-4 GHG emissions intensity
305-5 Reduction GHG emissions
307-1 Cash value of penalties and total number of non-financial sanctions for non-compliance with the law and/or regulations on environmental protection
403-2 Rate for injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities
404-1 Average number of hours of training per year per employee
404-2 Managerial skill development and continuing education programs supporting continuity of employment of employees and transition assistance programs
404-3 Percentage of employees receiving regular performance and career development reviews, by gender and employment category
405-1 Composition of supervisory bodies and employees broken down into employee groups by gender, age and other diversity factors
406-1 Incidents of discrimination and corrective actions taken
417-2 Incidents of non-compliance with regulations and voluntary codes for product and service information labeling
417-3 Incidents of non-compliance with regulations and voluntary codes for product and service information labeling
418-1 Substantiated complaints regarding breaches of client privacy and data loss
419-1 Non-compliance with laws and regulations in the social and economic area
G4-FS13 Access points to sparsely populated areas that are less economically developed
G4-FS14 Initiatives undertaken to improve access to financial services for disfavored persons
G4-FS15 Policies for the fair design and sale of financial products and services
G4-FS16 Initiatives to enhance financial literacy by type of beneficiary
a a a

6.6 Quantitative data

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Corporate insurance (non-life insurance) 1 January 2020 - 31 December 2020 1 January 2019 - 31 December 2019
Gross externally written premium 2,962 3,264
Gross premium written between segments 64 52
Gross written premium 3,026 3,316
Movement in provision for unearned premiums and gross provision for unexpired risks 96 (283)
Gross earned premium 3,122 3,033
Reinsurers’ share of the gross written premium (861) (786)
Reinsurer’s share in the movement in provision for unearned premiums and the gross provision for unexpired risk 104 229
Net earned premium 2,365 2,476
Investment income, including: 116 100
external operations 116 100
intersegment operations - -
Other net technical income 58 32
Income 2,539 2,608



Net insurance claims (1,593) (1,610)
Movement in other net technical provisions 44 7
Acquisition costs (511) (519)
Administrative expenses (144) (131)
Reinsurance commissions and profit-sharing 47 43



Other (69) (71)
Insurance result 313 327
sf_6.6.corporate_insurance_non-life_insurance.xlsx

Mass insurance (non-life insurance) 1 January 2020 - 31 December 2020 1 January 2019 - 31 December 2019
Gross externally written premium 10,200 10,332
Gross premium written between segments 44 71
Gross written premium 10,244 10,403
Movement in provision for unearned premiums and gross provision for unexpired risks 54 (21)
Gross earned premium 10,298 10,382
Reinsurers’ share of the gross written premium (78) (149)
Reinsurer’s share in the movement in provision for unearned premiums and the gross provision for unexpired risk (28) 28
Net earned premium 10,192 10,261
Investment income, including: 525 481
external operations 525 481
intersegment operations - -
Other net technical income 100 126
Income 10,817 10,868



Net insurance claims (6,221) (6,410)
Movement in other net technical provisions 132 (1)
Acquisition costs (2,010) (1,986)
Administrative expenses (673) (651)
Reinsurance commissions and profit-sharing - 3



Other (374) (374)
Insurance result 1,671 1,449
sf_6.6.mass_insurance_non-life_insurance.xlsx

Group and individually continued insurance (life insurance) 1 January 2020 - 31 December 2020 1 January 2019 - 31 December 2019
Gross externally written premium 7,007 6,966
Gross premium written between segments - -
Gross written premium 7,007 6,966
Movement in the provision for unearned premiums (50) -
Gross earned premium 6,957 6,966
Reinsurers’ share of the gross written premium (1) (1)
Reinsurer’s share in the movement in provision for unearned premiums and the gross provision for unexpired risk - -
Net earned premium 6,956 6,965
Investment income, including: 675 668
external operations 675 668
intersegment operations - -
Other net technical income 3 3
Income 7,634 7,636



Net insurance claims and benefits and movement in other net technical provisions (5,190) (5,057)
Acquisition costs (381) (388)
Administrative expenses (632) (640)



Other (40) (54)
Insurance result 1,391 1,497
sf_6.6.group_and_individually_continued_insurance_life_insurance.xlsx

Individual insurance (life insurance) 1 January 2020 - 31 December 2020 1 January 2019 - 31 December 2019
Gross externally written premium 1,712 1,581
Gross premium written between segments - -
Gross written premium 1,712 1,581
Movement in the provision for unearned premiums (2) (2)
Gross earned premium 1,710 1,579
Reinsurers’ share of the gross written premium - -
Reinsurer’s share in the movement in provision for unearned premiums and the gross provision for unexpired risk - -
Net earned premium 1,710 1,579
Investment income, including: 465 548
external operations 465 548
intersegment operations - -
Other net technical income 1 1
Income 2,176 2,128



Net insurance claims and benefits and movement in other net technical provisions (1,670) (1,640)
Acquisition costs (175) (139)
Administrative expenses (81) (72)



Other (6) (6)
Insurance result 244 271
sf_6.6.individual_insurance_life_insurance.xlsx

Investments 1 January 2020 - 31 December 2020 1 January 2019 - 31 December 2019
Investment income, including: 383 397
- external operations 323 333
- intersegment operations 60 64
Operating result 383 397
sf_6.6.investments.xlsx

Banking activity 1 January 2020 - 31 December 2020 1 January 2019 - 31 December 2019 (restated)
Fee and commission income 4,044 4,008
- external operations 3,945 3,901
- intersegment operations 99 107
Investment income 6,248 8,972
- external operations 6,248 8,972
- intersegment operations - -
Income 10,292 12,980



Fee and commission expense (1,036) (862)
Interest expenses (1,074) (2,013)
Administrative expenses (4,782) (4,850)



Other (3,206) (1,757)
Operating result 194 3,498
sf_6.6.banking_activity.xlsx
Pension insurance 1 January 2020 - 31 December 2020 1 January 2019 - 31 December 2019
Investment income, including: 4 6
external operations 4 6
intersegment operations - -
Other income 130 142
Income 134 148



Administrative expenses (56) (43)



Other (5) (4)
Operating result 73 101



sf_6.6.pension_insurance.xlsx

Insurance - Baltic States 1 January 2020 - 31 December 2020 1 January 2019 - 31 December 2019
Gross externally written premium 1,694 1,713
Gross premium written between segments - -
Gross written premium 1,694 1,713
Movement in provision for unearned premiums and gross provision for unexpired risks 11 (54)
Gross earned premium 1,705 1,659
Reinsurers’ share of the gross written premium (65) (57)
Reinsurer’s share in the movement in provision for unearned premiums and the gross provision for unexpired risk 3 (2)
Net earned premium 1,643 1,600
Investment income, including: 18 38
external operations 18 38
intersegment operations - -
Income 1,661 1,638



Net insurance claims (965) (989)
Acquisition costs (340) (335)
Administrative expenses (141) (133)



Other 5 4
Insurance result 220 185
sf_6.6.insurance_-_baltic_states.xlsx

Insurance – Ukraine 1 January 2020 - 31 December 2020 1 January 2019 - 31 December 2019
Gross externally written premium 291 335
Gross premium written between segments - -
Gross written premium 291 335
Movement in provision for unearned premiums and gross provision for unexpired risks 8 (8)
Gross earned premium 299 327
Reinsurers’ share of the gross written premium (99) (106)
Reinsurer’s share in the movement in provision for unearned premiums and the gross provision for unexpired risk (4) (4)
Net earned premium 196 217
Investment income, including: 39 33
external operations 39 33
intersegment operations - -
Income 235 250



Net insurance claims (76) (81)
Acquisition costs (101) (118)
Administrative expenses (33) (31)



Other 29 19
Insurance result 54 39
sf_6.6.insurance_-_ukraine.xlsx

Investment contracts 1 January 2020 - 31 December 2020 1 January 2019 - 31 December 2019
Gross written premium 33 35
Movement in the provision for unearned premiums - -
Gross earned premium 33 35
Reinsurers’ share of the gross written premium - -
Reinsurer’s share in the movement in the provision for unearned premiums - -
Net earned premium 33 35
Investment income, including: 13 16
external operations 13 16
intersegment operations - -
Other income - -
Income 46 51



Net insurance claims and benefits and movement in other net technical provisions (37) (42)
Acquisition costs - -
Administrative expenses (3) (4)



Other - -
Operating result 6 5
sf_6.6.investment_contracts.xlsx

Other segments 1 January 2020 - 31 December 2020 1 January 2019 - 31 December 2019
Investment income, including: 19 6
- external operations 19 6
- intersegment operations - -
Other income 1,234 1,086
Income 1,253 1,092



Costs (1,288) (1,149)



Other 28 22
Operating result (7) (35)
sf_6.6.other_segments.xlsx

Reconciliations
1 January 2020 - 31 December 2020		 Net earned premium Investment income Net insurance claims and benefits Acquisition costs Administrative expenses Operating result
Corporate insurance 2,365 116 (1,593) (511) (144) 313
Mass insurance 10,192 525 (6,221) (2,010) (673) 1,671
Group and individually continued insurance 6,956 675 (5,190) (381) (632) 1,391
Individual insurance 1,710 465 (1,670) (175) (81) 244
Investments - 383 - - - 383
Banking activity - 6,248 - - (4,782) 194
Pension insurance - 4 - (5) (56) 73
Insurance - Baltic States 1,643 18 (965) (340) (141) 220
Insurance – Ukraine 196 39 (76) (101) (33) 54
Investment contracts 33 13 (37) - (3) 6
Other segments - 19 - - - (7)
Total segments 23,095 8,505 (15,752) (3,523) (6,545) 4,542
Presentation of investment contracts (33) (7) 37 - - -
Presentation of the movement in other net technical provisions - - (1) - - -
Estimated salvage and subrogation - - 24 - - 24
Valuation of equity instruments - (6) - - - (6)
Real estate valuation - - - - (3) (4)
Elimination of the equalization provision and prevention fund - - - - - (185)
Allowances to the Company Social Benefit Fund and actuarial costs - - - - (16) (16)
Consolidation adjustments (38) (6) 112 206 (33) (297)1
Consolidated data 23,024 8,4862 (15,580) (3,317) (6,597) 4,058

1 Consolidation adjustments ensue chiefly from the dividends paid between the various segments and the various accounting standards in which the specific reporting segments are reported (PAS and IFRS) and consolidated data (IFRS).
2 The sum of the following line items in the consolidated profit and loss account: “Interest income calculated using the effective interest rate”, “Other net investment income”, “Result on derecognition of financial instruments and investments”, “Movement in allowances for expected credit losses and impairment losses on financial instruments” and “Net movement in fair value of assets and liabilities measured at fair value”.

sf_6.6.reconciliations_.xlsx

Reconciliations
1 January 2019 - 31 December 2019 (restated)		 Net earned premium Investment income Net insurance claims and benefits Acquisition costs Administrative expenses Operating result
Corporate insurance 2,476 100 (1,610) (519) (131) 327
Mass insurance 10,261 481 (6,410) (1,986) (651) 1,449
Group and individually continued insurance 6,965 668 (5,057) (388) (640) 1,497
Individual insurance 1,579 548 (1,640) (139) (72) 271
Investments - 397 - - - 397
Banking activity - 8,972 - - (4,850) 3,498
Pension insurance - 6 - (5) (43) 101
Insurance - Baltic States 1,600 38 (989) (335) (133) 185
Insurance – Ukraine 217 33 (81) (118) (31) 39
Investment contracts 35 16 (42) - (4) 5
Other segments - 6 - - - (35)
Total segments 23,133 11,265 (15,829) (3,490) (6,555) 7,734
Presentation of investment contracts (35) (7) 42 - - -
Estimated salvage and subrogation - - (4) - - (4)
Valuation of equity instruments - (14) - - - (14)
Real estate valuation - (4) - - (2) (9)
Elimination of the equalization provision and prevention fund - - - - - (12)
Allowances to the Company Social Benefit Fund and actuarial costs - - - - (12) (12)
Consolidation adjustments (8) 58 96 127 (37) (599)1
Consolidated data 23,090 11,2982 (15,695) (3,363) (6,606) 7,084

1 Consolidation adjustments ensue chiefly from the dividends paid between the various segments and the various accounting standards in which the specific reporting segments are reported (PAS and IFRS) and consolidated data (IFRS).
2 The sum of the following line items in the consolidated profit and loss account: “Interest income calculated using the effective interest rate”, “Other net investment income”, “Result on derecognition of financial instruments and investments”, “Movement in allowances for expected credit losses and impairment losses on financial instruments” and “Net movement in fair value of assets and liabilities measured at fair value”.

sf_6.6.reconciliations2.xlsx

Geographic breakdown 1 January – 31 December 2020 1 January – 31 December 2019 (restated)
Poland Baltic States Ukraine Unallocated Consolidated value Poland Baltic States Ukraine Unallocated Consolidated value
Gross externally written insurance premium 21,881 1,694 291 - 23,866 22,143 1,713 335 - 24,191
Gross insurance premium written between segments 79 - - (79) - 93 - - (93) -
Fee and commission income 4,197 - - - 4,197 4,138 1 - - 4,139
Investment income 1 8,429 18 39 - 8,486 11,227 38 33 - 11,298

1 The sum of the following line items in the consolidated profit and loss account: “Interest income calculated using the effective interest rate”, “Other net investment income”, “Result on derecognition of financial instruments and investments”, “Movement in allowances for expected credit losses and impairment losses on financial instruments” and “Net movement in fair value of assets and liabilities measured at fair value”.

sf_6.6.geographic_breakdown1.xlsx

Geographic breakdown 1 January – 31 December 2020 1 January – 31 December 2019 (restated)
Poland Baltic States Ukraine Unallocated Consolidated value Poland Baltic States Ukraine Unallocated Consolidated value
Non-current assets, other than financial assets 1 7,116 272 6 - 7,394 7,133 247 6 - 7,386
Deferred tax assets 2,507 - 2 - 2,509 2,310 - 3 - 2,313
Assets 376,435 3,406 535 (1,402) 378,974 341,372 2,877 596 (1,460) 343,385

1 The sum of the following items of the consolidated statement of financial position: “Intangible assets” and “Property, plant and equipment”

sf_6.6.geographic_breakdown2.xlsx