CEO and the Chairman introduce to the most important achievements of the year
The PZU Group is the largest financial institution in Central and Eastern Europe. We employ approximately 40 thousand employees in five countries: in Poland, Ukraine, Lithuania, Latvia and Estonia who enable us to serve roughly 22 million clients. Together we are building profitability and generating the highest solvency ratios among European insurers. We measure our success not only in terms of financial results but also social commitment, actions to benefit the natural environment and sustainable development.Read all
The past year was a huge unknown for the entire economy. Uncertainty in businesses and households triggered by the avalanche-like spread of coronavirus and the enactment of business restrictions in many industries led to a marked decline in economic activity. The year of the pandemic meant many challenges for the PZU Group companies. Even though they were difficult to anticipate, they did not form an obstacle to development. Rather they served as a driving force to introduce more dynamic change. By taking this approach to business the PZU Group retained its strong position as the leader in financial services and the insurer crafted a new strategy for upcoming years.Read all
The global coronavirus pandemic meant that 2020 required for business to demonstrate exceptionally effective management and efficient adjustment to new market conditions. The PZU Group utilized this time to grow dynamically while simultaneously maintaining a high level of safety in its business. It ended the year of the pandemic among the groups reporting the highest solvency ratios in the world. It discharged other obligations in addition to its business objectives. It accomplished an important social goal by getting involved in the fight against the COVID-19 pandemic.Read all
PZU in numbers - see what we have accomplished and how we built the value of the PZU Group
Gross written premium and net profit of PZU since the IPO on the stock exchange
PZU Group’s ROE vs peers
Check out this interactive map.
See in which markets we are present in Europe.
We are leaders not only in Poland.
Meet the key groups of our stakeholders and see how we manage these relationships.
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Listening to opinions of employees;
providing growth opportunities to employees;
creating a satisfactory workplace;
building understanding for strategy implementation and achieved results;
boxes to explicate things that are not clear;
activating employee to participate in new initiatives.
employee council and trade unions;
information campaigns expanding knowledge about the organization;
broadcast meetings with Management Board members;
video materials shown in the Company’s head office.
Collecting client expectations and opinions;
client needs survey;
incorporating client opinions when designing business solutions;
satisfaction and opinion surveys;
creating products and services that match client needs;
create transparent terms and conditions in offers and contracts.
financial and insurance education programs;
Meetings with new and current suppliers;
Supporting the execution of the Group’s strategy and access to innovation;
shaping business standards in our surroundings and promoting best procurement practices.
Regular meetings during conferences, discussion panels (group meetings in the company and individual ones);
Ensuring information transparency;
quarterly financial reports, tables with data and results presentations;
creation of value;
constant cooperation between the Investor Relations department and stakeholders (institutional investors and retail investors), analysts and capital market organizations);
Distribution of profits to shareholders.
meetings and conference calls with the Management Board;
the Company’s website;
internet information channels.
Annual, monthly and ongoing meetings with agents;
Presentation of strategic plans;
satisfaction and opinion surveys;
addressing ongoing cooperation issues to ensure mutual benefits.
internal communication portal for agents;
sales training and support programs;
Elite Agent Club and Elite Advisory Group.
Press releases: press conferences, expert interviews, industrial interviews, social services.
Transparency in operation;
building insurance awareness;
enhancing the level of knowledge concerning financial products.
Ongoing direct communication;
Execution of sponsorship and prevention projects;
supporting local initiatives through the program www.pomoctomoc.pl
supporting the development of communities;
being a responsible citizen;
encouraging employees to take part in social campaigns
Cooperation in debates and conferences;
Ensuring compliance with requirements and regulations;
answering inquiries and incorporation of recommendations;
support for the creation of new market principles, including best practices.
legislative cooperation with the Polish Insurance Association.
Building partnerships and conducting social diagnosis;
Implementation of educational and social programs promoting health, safety, social aid, culture and protection of cultural heritage
joint planning, implementation and evaluation of projects;
involvement in initiatives and projects to promote CSR and corporate foundation standards;
organization of joint conferences, seminars and seminars – activities benefiting the third sector and the academic community;
sharing know-how (training).
See the implementation of the #nowePZU strategy in 2020 and learn about the key elements of our new Strategy for 2021-2024.
See how we manage capital, building value for our stakeholders.
Financial capital – resource containing funds that arises by providing funding through loans or grants, or is generated through operating activity. These funds include shareholder funds, equity and external capital;
Intellectual capital – organization’s resource based on knowledge, experience, including among others intellectual property such as patents, copyrights, software, rights and licenses, the organization’s know how, motivation to improve and develop processes, leadership and cooperation and investments in new solutions and innovations facilitating development;
Infrastructural capital – physical objects used by the organization in the process of producing goods or rendering services (branches, centers) as well as the distribution network formed by agents, private persons conducting agency activity and other partners cooperating with the PZU Group;
Human capital – competences, know how, skills, experience and motivation of employees to develop and innovate, including the capacity of grasping and implementing the organization’s strategy;
Social and relational capital – reputation, earned trust and the quality of relations with clients, communities and other stakeholders;
Natural capital – renewable and unrenewable natural resources (including water, minerals and air as well as biodiversity and the protection of ecosystems) and processes whereby products or services are delivered
Protection against the effects of events of chance – risk valuation, premium calculation and investment, payment of claims
Health care – offering health insurance and medical care services, prophylactics, prevention, promoting a healthy lifestyle
Financial security protection – growing savings, capital accumulation programs
Conducting banking activities, including taking deposits, extending credits and loans, running bank accounts, handling cash settlements and rendering payment services