The Health Area has become an integral part of PZU Group’s business model in 2014. Currently, the operations associated with development of medical services are one of the most important growth areas of the PZU Group. At the end of 2020, the Group had 2.8 million in-force health contracts. Despite the COVID-19 pandemic, the value of revenues in the health business approached the figure of PLN 1 billion, reaching PLN 949 million.
The operating model in the Health area supplements and expands PZU’s insurance offering. Two complementary types of activities are conducted:
Additionally, in the period of the COVID-19 pandemic, telemedicine significantly developed. Provision of services in this model enabled PZU Zdrowie clients constant access to medical consultations.
Clients and products
In the Health Area the PZU Group offers a broad range of health products adapted to the segment’s and clients’ needs:
We cover your health and the health of your relatives. We help you when you have an accident or fall ill. Thanks to our offering, being an employer, you can provide your employees, e.g. with life protection and medical care.
Health products – in the form of life and health and property insurance and non-insurance products – benefit from synergies within the PZU Group and are distributed through virtually all sales channels, including the corporate and agency network of PZU and PZU Życie. The PZU Zdrowie sales network launched in January 2020 is developing dynamically. The COVID-19 pandemic expedited also the sales in the digital channel – the mojePZU portal. Through this portal you can purchase single medical consultations both in the remote format and in the medical centers.
PZU Zdrowie cooperates with approx. 2,200 partner centers in nearly 600 towns and cities in Poland.
At the same time, it has been consistently developing its own network of 130 medical centers, among others in Warsaw, Gdańsk, Poznań, Katowice, Wrocław, Kraków, Częstochowa, Radom, Płock and Opole, which in aggregate employ more than 2,200 physicians. Initially, it was created by acquiring local healthcare service providers with extensive experience and a good reputation in the medical community. Currently, PZU Zdrowie is expanding the scope of its operations through acquisitions and, in parallel, through building greenfield medical centers, which makes it easier for the company to usher in uniform standards in terms of equipment and patient service in such facilities.
A patient can make a doctor’s appointment or an appointment for any other medical service provided by PZU Zdrowie through:
W 2020 roku PZU Zdrowie rozpoczęło bądź kontynuowało rozwój projektów informatycznych, które mają służyć usprawnieniu obsługi:
In 2020 PZU Zdrowie started or continued the development of IT projects aimed at improvement of the service: