Interactive navigation is a tool that goes beyond the standard navigation of the integrated content
(available in the report drop-down bar). New approach allowed to navigate in the two additional
business dimensions of the PZU Group, i.e .:
In 2020, net claims and benefits (including the movement in technical provisions) reached PLN 15,580 million, i.e. 0.7% less than in the previous year. This change was driven primarily by:
lower value of claims and benefits in motor insurance in both non-life insurance segments in Poland, where in spite of the increase of the average payout, the value of claims and benefits was lower because of the restrictions on traffic caused by the COVID-19 pandemic;
rise in insureds’ and co-insureds’ death benefits in the group and individually continued insurance segment – as it follows from Statistics Poland’s data, this was consistent with a higher mortality in the whole population, especially in Q4 2020;
increase of the loss ratio in general TPL and various financial risk insurance in the corporate insurance segment, resulting from the higher loss ratio in insurance of medical centers;
above-average number of losses in non-motor insurance, including insurance against fire and other damage, caused by atmospheric phenomena, especially at the turn of Q2 and Q3 of 2020.