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Interactive navigation is a tool that goes beyond the standard navigation of the integrated content (available in the report drop-down bar). New approach allowed to navigate in the two additional business dimensions of the PZU Group, i.e .:
  • strategy (insurance, health, investments, finances);
  • sustainable development (sales, employees, social responsibility, natural environment and ethics).
The above-mentioned areas were additionally supplemented with related GRI indicators, within each selected issue.
Human capital
Financial capital
Intellectual capital
Natural capital
Social capital
Policies
Health
Banks
Investments
Insurance
BUSINESS
PRACTICES

In the Chapter

GRIs

In the Chapter

GRIs

In the Chapter

GRIs

In the Chapter

GRIs

In the Chapter

Operating model

GRIs

11.2 Quantitative data

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Insurance
Health
Investments
Banking
Best Pratices in PZU
Policy
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Integrated Navigation

Fee and commission income 1 January – 31 December 2020 1 January – 31 December 2019
Banking activity 3,553 3,463
Margin on foreign exchange transactions with clients 756 788
Brokerage fees 172 92
Fiduciary activity 65 59
Payment card and credit card services 959 930
Fees on account of insurance intermediacy activities 65 75
Loans and borrowings 413 418
Bank account-related services 442 412
Transfers 265 316
Cash operations 85 98
Receivables purchased 55 49
Guarantees, letters of credit, collections, promises 78 77
Commissions on leasing activity 65 57
Other commission 133 92
Income and fees from funds and mutual fund companies 509 528
Pension insurance 130 143
Other 5 5
Total revenue from commissions and fees 4,197 4,139